Responsibilities
1. Build platform user experience identification, evaluation, monitoring and management capabilities, and be responsible for systematic user experience indicators, such as 'customer complaint rate', 'refund rate', etc. 2. According to user pre-sale, in-sale and after-sale Full-link transaction process, experience insight and operation, construction of experience operation handle and upstream and downstream coordination mechanism 3. Be able to think about experience work from the perspective of users, gain in-depth experience insight into the whole process of users, and refine the key needs and pain points of user experience And continue to design product optimization iteration plans, locate high-frequency and pain point problem scenarios, design and complete solution strategies and solutions in a targeted manner, and promote the implementation, and obtain verification and results of user experience improvement 4. Have a global view and a full link to the business Participate in the planning stage of business rules, products, and strategies, conduct user experience evaluation, conduct usability testing and analysis on products, and propose improvement plans 5. Discover breakthrough points through in-depth excavation of user experience to meet business needs and Bring inspiration and value-added to the business, and affect more upstream and downstream.
Qualifications
1. Bachelor degree or above, 5 years or above experience in operation, capable of multi-task management and timely response to emergencies 2. Independently undertake experience project management and program design, have innovative thinking, and achieve breakthroughs in user experience 3. Familiar with professional methodologies of user experience index systems, such as user satisfaction , NPS, etc. 4. Operators with experience in the wine travel industry are preferred.
