Live Chat Agent [Canada]

 

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Is this job for you?:

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

WELCOME HOME!

The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team.

******* THIS IS NOT A REMOTE POSITION******

Responsibilities:

• Offer courteous and personalized service to our vast clientele by communicating with them via chat, email, ticketing system or telephone
• Process requests for product returns, price matches, warranties, etc.
• Follow up on orders and any research related to them
• Follow up with our warehouse, marketing, or product content teams as needed
• Remain vigilant in the face of potential fraud
• Manage several tasks at once

Qualifications:

• Ability to promote excellence in customer service
• Must be willing to travel to and work from one of our many store-front locations
• Experience in Live Chat, Zendesk, Shopify is an asset
• Bi-lingual English French is an asset
• Retail experience is an asset

Why The Brick?:

• Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
• Competitive pay
• Paid training
• Career progression program
• Access to free personal development training
• Employee discounts & Personal "Paid" days off
• Recognition, incentives, prizes and giveaways!


Be a part of Canada’s largest home furnishings retailer!
We welcome all abilities to apply.
The Brick is committed to accommodating applicants and associates with disabilities. Should you require accommodation to participate fully in the recruitment process, please email careers@thebrick.com.

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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